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Terms of Service

Terms of Service

  1. Introduction

1.1.  These are Plumbers Last Minute the engineers Terms & Conditions. They tell you:

1.2.  The rules for using our services

1.3.  What you can expect from Plumbers Last Minute

1.4.  What you can expect from Engineers that are connected to you

1.5.  Your rights and responsibilities

  1. When These Terms Apply

2.1.  Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms. You’re also agreeing to our: Terms of Use, Privacy and Cookie policies.

2.2.  The latest version always applies, and we’ll usually only make updates when we offer a new service, change how we provide a service, or have to comply with a new legal requirement.

  1. What Do We Mean by “Services”?

3.1.  Anything offered by Plumbers Last Minute.

3.2.  Enquiries

3.3.  Estimates

3.4.  Installations

3.5.  Repairs

3.6.  Emergency Call Outs

3.7.  Servicing

3.8.  Guarantees

  1. Terminology

4.1.  For the purpose of these terms & conditions the following words have the following meanings:

4.2.  “Us/We/Our” refers to “Plumbers Last Minute”, “the engineer”

4.3.  “You” refers to you: the customer (the person or organisation for whom we agree to carry out work and/or supply or materials).

4.4.  “Engineer/s” refers to the emergency plumber connected to you by Plumbers Last Minute to carry out work.

4.5.  The engineer reserves the right to refuse or decline to undertake any work. We reserve the right, at our absolute discretion, to designate the engineer who we have connected you with.

  1. Hourly Rate Work

5.1.  The charge to you will be sent to you via a confirmation email unless email is not possible a written and signed agreement between you and the engineer will suffice and will consist of the cost(s) of:

5.1.1.  Labour (the amount of time spent by the tradesperson carrying out work) including all reasonable time spent in obtaining non-stocked materials, charged in accordance with the hourly rate quoted.

5.1.2.  Materials supplied by the tradesperson

5.2.  You will only be charged for the time spent related to your work, working time and sourcing/acquiring materials. All other time, i.e. lunch breaks, is non-chargeable.

5.3. More information about our rates can be found on the Pricing Page.

  1. Fixed Price Work

6.1.  The total charge to you will be given as a cost for the procedure (manifest errors exempted).

6.2.  Where a written estimate (confirmation email) has been supplied to you, but may be revised in the following circumstances:

6.3.  If, after submission of the estimate, you instruct the engineer (in writing or verbally) to carry out additional work not referred to in the estimate.

6.4.  If, after submission of the estimate, there is an increase in the price of materials.

6.5.  If, after submission of the estimate, it is discovered that further work needs to be carried out which were not anticipated when the estimate was prepared.

6.6.  If, after submission of the estimate, it is discovered that there was a manifest error when the estimate was prepared.

6.7.  Requirement of a detailed Insurance Report (in addition to the estimate and invoice) will incur a nominal charge of £20.00.

6.8.  The engineer will not be under any obligation to provide an estimate to you and will only be bound by estimates given in writing (confirmation email) to you. The engineer will not be bound by any estimates given orally or in which manifest errors occur.

  1. Material Collection

7.1.  Collection of non-stock items is chargeable, however:

7.2.  Time taken will be kept to a minimum and within reason and should not exceed 45 minutes.

7.3.  In the unforeseen circumstances that the collection time is likely to exceed 45 minutes you will receive prior notification of the reason. 

  1. Invoices & Payment

8.1.  Upon your agreement for the engineer to carry out estimated or PreBooked work, a deposit payment of 50% of the total is payable immediately. The engineer reserves the right to request full payment in advance in discretion.

8.2.  Upon completion of work you will be invoiced, for which payment is due on receipt. The engineer reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 5% over the base rate per day until payment is received by the engineer in full.

8.3.  You accept sole liability to make payment in full upon completion of work.

8.4.  You accept that should there be unforeseen reasons of lack of communication during the payment stage that the person/s occupying the property are to pay on your behalf where you will reimburse them as soon as possible.

  1. Timekeeping

9.1.  Where the date and/or time for work to be carried out is agreed, we will use reasonable endeavour to ensure that the Engineer will attend accordingly. We accept no liability in respect of the non-attendance or late-attendance on site of the engineer, or for the late or non-delivery of materials.

9.2.  The engineer will not be liable for any delay, or for the consequences of any delay, in performing any of the engineers obligations if such delay is due to any cause beyond the engineers reasonable control, the engineer will be entitled to a reasonable extension of the time for performing such obligations.

  1. Cancellation

10.1. If you need to cancel (or rearrange) your booking, you must notify us by telephone  within 10 minutes of the initial call out booking so that you are not liable to be charged a call out fee.

10.2. If you cancel your instructions more immediately prior to work being carried out, or materials being supplied, you will be liable for the cost of any time and materials incurred by the engineer, together with the profit that would have been made by us, in accordance with the original instructions.

  1. Satisfaction

11.1. JPS General Plumbers are committed to providing qualified, insured and competent engineers to every customer. If, after the engineer has carried out the work, you are not wholly satisfied with the engineers service(s) you must provide the engineer with written notice within 2 months. You must allow the engineer and the engineers insurers the opportunity to both inspect and carry out remedial work where appropriate. If you fail to notify the engineer, as outlined above, then the engineer will not be liable in respect of any defects in the work carried out.

  1. Guarantee

12.1. For your peace of mind, the engineer connected to you will offer a 6 month guarantee on labour carried out in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.

12.2. The guarantee will become null & void if the work/appliance completed/supplied by the Engineer is:

12.3. Subject to misuse or negligence.

12.4. Repaired, modified or tampered with by anyone other than the engineer. We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.

12.5. The engineer will not guarantee any work in respect of:

12.5.1. Blockages in waste or drainage systems.

12.5.2. Any work undertaken on instruction from you and against the written or verbal advice of the engineer.

12.6. Work is only guaranteed in respect of work directly undertaken by the engineer and full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by the engineer will not be guaranteed.

12.7. Where the engineer agrees to carry out work on installations of inferior quality (or over ten years old) no warranty is given in respect of such work and the engineer accepts no liability in respect of the effectiveness of such work or otherwise.

  1. Liability

13.1. We Only source you the closest engineer to you, the engineer takes full responsibility for their work carried out and will be liable for rectifying work that the engineer has carried out and guaranteed, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

13.2. The engineer will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the engineer either verbally or via email.

13.3. The engineer will not be held liable for any delay, or consequences of any delay, in performing obligations if such a delay is due to any cause beyond the engineers  reasonable control the engineer shall be entitled to reasonable time extensions.

13.4. The engineer will be entitled to fully recover the costs or damages from the their  negligence or faulty workmanship and makes the engineer liable to pay for those damages or rectification of work.

13.5. You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by the engineer. The engineers operate under their own individual Gas Safe Registration and, as such, are solely responsible for any gas related work and subsequent liability.

  1. Title to Goods 

14.1. Goods supplied and delivered by the engineer to you, or your premises, shall remain the engineer’s property until paid for by you in full. Whilst goods remain the engineer’s property the engineer has the absolute authority to:

14.1.1. Retake, sell or otherwise deal with or dispose of all or any part of these goods. 

14.1.2. Enter any premises, at any time and without notice, in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be.

14.1.3. Seek a court injunction to prevent you from selling, transferring or otherwise disposing of such goods.

14.2. The risk in such goods will pass to you on delivery to you. You must insure them at replacement value, and if asked you must produce evidence that they are properly insured.

  1. General

15.1. These terms and conditions cover the operations of the engineer connected to you.

15.2. Plumbers Last Minute sole responsibility is to ensure all engineers that are sent job leads are qualified and insured. Once the engineer is in contact with you the engineer takes full responsibility of all aspects relating to his service.

15.3. Our terms and conditions will prevail over any terms and conditions used by you or contained, set out or referred to in any documentation sent to us by you. By entering into a contract with us you agree irrevocably to waive the application of any of these terms and conditions.

15.4. These terms and conditions, and all contracts awarded between us and you, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

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